Frequently Asked Questions

Check for the following…restricted intake or discharge lines, leaking air from the intake line, punctured diaphragm, amp supply that is not enough to start the motor, cracked pump hose, or debris clogging the valves.

Check for the following... Loose or improper wiring, circuit with no power. blown fuse or thermal protection tripped., failed pressure to the switch, or a defective motor.

Check for the following…Punctured diaphragm, leaking discharge line, defective pressure switch, insufficient voltage, or clogged valves in pump head.

Check for leaking air, accumulation of debris inside the pump or plumbing, worn bearings accompanied by a loud noise, punctured diaphragm, or a defective motor.

If the pump is plumbed with ridge pipe, then it may transmit noise more easily; Loose head/screws’; noise flexible mounting surface or tightly compressed mounting feet may be adding noise.

Features include…self-priming, runs dry capsules for normal workloads, quiet operations, ignition protected, intermittent duty, 3 chamber diaphragm, and controlled by an automatic pressure switch.

Check for line kinks; plumbing lines or fitting may be too small; dirty faucets and filters; air leaks(check fitting tightness).

Features include…5 mins on, 10mins off, self-priming, runs dry capsules for normal workloads, quiet operations, ignition protected, intermittent duty, 4 chamber diaphragm, PUMP IS controlled by an automatic pressure switch, and bypass: reduces cycling.

Check for the following…restricted intake or discharge lines, leaking air from the intake line, punctured diaphragm, amp supply that is not enough to start the motor, cracked pump hose, or debris clogging the valves.

Check for the following... Loose or improper wiring, circuit with no power. blown fuse or thermal protection tripped., failed pressure to the switch, or a defective motor.

Check for the following…Punctured diaphragm, leaking discharge line, defective pressure switch, insufficient voltage, or clogged valves in pump head.

Check for leaking air, accumulation of debris inside the pump or plumbing, worn bearings accompanied by a loud noise, punctured diaphragm, or a defective motor.

If the pump is plumbed with ridge pipe, then it may transmit noise more easily; Loose head/screws’; noise flexible mounting surface or tightly compressed mounting feet may be adding noise.

Check lines for kinks; plumbing lines or fittings may be too small; dirty faucet or filters; air leaks (fitting tightness).

Intake or discharge line is restricted; intake line has an air leak; punctured pump diagram; not enough amp supply to start the pumps motor; clogged value; crack in pump hosing.

You may have loose or improper wiring set up; the pump circuit may have no power; fuse is blown or thermal protection tripped; failed pressure switch: defective motor.

You may have a punctured diaphragm; discharge line leak; defective pressure switch; insufficient voltage; clogged valves in pump head.

Pump intake may have an air leak; debris inside pump or plumbing; worn pump bearings (loud noise); punctured diaphragm; defective motor

Check if the mounting feet are compressed to tightly; is the mounting surface flexible? If so, it may be adding noise; check for loose head/screws; if the pump is plumbed with rigid pipe, then it may transmit noise more easily.

You should avoid using…aluminum trays, food cartons with metal handles, metal utensils/twist ties, paper bags, plastic foam, and wood.

The electrical cord for oven is not plugged in; door to the unit is open; the wrong operation has been selected.

Make sure you are doing these following steps…Use microwave-safe cookware only; properly defrost your food completely; try turning and stirring the food through the cook cycle; check if the correct cook times and power levels were selected during operation.

Use microwave safe cookware only; properly defrost your food completely; oven ventilation ports are restricted; the wrong cook times and power levels were selected during operation.

Use microwave-safe cookware only; avoid operating the unit when it is empty; keeping the cavity clean from spilled food after every use- after checking all the above try using the unit again.

Make sure the power is completely off. Remove the bulb cover mounting screws at both light potions located under the microwave. Go ahead a replace the bulb, reinstall the bulb cover, and the mounting screws then plug the unit back up in the outlet.

You should replace your oven’s charcoal filter every 6 to 12 months depending on the use.

30 watts bulb. You should avoid using anything larger in your unit.

When cleaning your unit, you should avoid using rough scouring powder or pads. You should always use a soft cloth with warm water and mild detergent solution, completely rinse and wipe dry.

Press and hold Stop/Clear keypad for three seconds. Once activated the LOC will be indicated in the display window- you will want to do the same thing the cancel the child lock feature.

Avoid using the following materials in your 300-4300 microwave unit… non- heat resistant glass, brown paper bags, dished with metallic trim, metal or aluminum pan/bakeware/utensils, recycled paper products, wood, twist ties, glass jars/bottles, Styrofoam plates/cups, or food storage bags.

Unplug the power supply and reconnect the power cord into the outlet, check the operation setting to make sure it is correct, close the door and try again.

Avoid using the unit when it is empty; use microwave-safe cookware only, be sure to clean the cavity with a wet cloth and try operating again.

Make sure you are doing these following steps…Use microwave-safe cookware only; properly defrost your food completely; try turning and stirring the food through the cook cycle; check if the correct cook times and power levels were selected during operation. it again.

Use microwave safe cookware only; properly defrost your food completely; oven ventilation ports are restricted; the wrong cook times and power levels were selected during operation.

The small switch behind that is activated when the knob turns was damaged. If the arrow on the stove and the off arrow on the knob are not matched up, they can damage the switch leaving the LED light red; a replacement LED Light Ring is needed.

The battery on your unit was hooked up backwards and popped the circuit board; a replacement circuit board is needed.

Good news if the fan is turning it is operating properly; This range is a gear driven motor, so the fan is going to operate a bit louder. If the noise is an issue, you can contact us via email or phone through our warranty line and we can walk you through step-by-step instructions on how to unplug it.

When cleaning your 400-2730/400-2230 unit you should avoid using oven cleaners, bleach, gritty or acid-type cleaners, steel wool, or rust-removers on cooktop.

Check if the knobs are fully rotated to the light position, check to see if the oven valve is open, if not open it. Your burners could be clogged or have moisture on them, to clean completely shut burner off then use a small wire, toothbrush, or needle to clean the burner and then wipe dry completely. Be sure to Check your gas and battery levels, and if they are low refill or relace.

Debris may be present in the gas line. You will want to let the burner run for a few minutes and see if anything changes. Humid air could also be the cause- which is sometimes caused by running a humidifier cause the flame to burn yellow.

You will want to shut down all power to the unit. Use warm soapy water to clean the burner grates, cooktops, painted surfaces, porcelain surfaces, stainless steel surface, and plastic items on your range or cooktop.

When cleaning your unit you should avoid using the following… bleach, rust removers, steel wool, abrasive, gritty or acid type cleaners. Be sure to avoid using any metallic or wire brushes to clean any of the range components.

Check to see if all knobs are fully rotated to the preferred light level; gas valve is open; check for clog burners and empty gas tanks.

Debris may be present in the gas lines; run burners freely for a few minutes and see if they change to blue; humid air can also affect, running a humidifier, can cause the flames to burn yellow.

Open the oven door and start by removing any baking pans or drip pans, press the knob down while rotating the knob to the left in the low fire position. Hold it and then light the pilot light, then rotate the knob to the high fire position to light the oven burner.

Uou are going to want to light a match, place it next to the burner. Press the knob down and turn it counterclockwise to the HI light position.

You will want to keep your cooktop regularly cleaned. Please avoid cleaning the surface when hot, you will need to let the surface cool before cleaning the cooktop. You will also want to avoid the gritty of acid type cleaners, oven cleaners, bleach, steel wool or rust removers when cleaning your cooktop.

Check to see if the knob is fully rotated in the light position; open gas valve; no clogged burners, correct or low/empty gas levels.

Debris may be present in the gas lines; run burners freely for a few minutes and see if they change to blue; humid air can also affect, running a humidifier, can cause the flames to burn yellow.

To preform a leak test on your 410-2020/410-2030 cooktop you are going to want to follow these steps…Turn all knobs to the off position. Go ahead and add a leak detection liquid such as soapy water to the connections. If you notice bubbles, then you may have detected a leak. To fix this problem try tightening loose joints or replace a faulty part recommended by the technician.

The 12V RV gas cooktop can be installed in the kitchen, kitchen/diner, or bed sitting room. Avoid installment in bathroom, shower room or garage.

To get the best results when using your 12V cooktop try cleaning your cooktop when it is slightly warm. Using hot soapy water, marks can be removed with a mild paste using a moistened soap sleet wool pad. Be sure to use the wool pad with caution. When the cook top is completely clean wipe dry with a soft cloth.

Was the burner cap or crown replaced after your last cleaning? If not, please replace and restart the cooktop. If they were replaced check the following below…
Power supply- braker on; RccB not tripped; Blown fuse.

Was the burner cap or crown replaced after your last cleaning? If not, please replace and restart the cooktop. If they were replaced check the following below… main jet could be blocked, or see if the burner crown is clear of food particles.

Any metal kind that is non-magnetic/non-metallic, like aluminum, cooper, stainless steel, porcelain, glass, ceramic, or plastic.

Press the child lock button, this will lock the cooker control panel- the lock indicator light with come on. To unlock this feature, hold the child lock button for 3 seconds and the indicator light will shut off.

Shut the cooktop completely off. Let the appliance cool down.
When cleaning your cooktop, you will want to use a mild detergent liquid with a soft cloth or a toothbrush with little soap and gentle strokes to clean, when rinsing off your cooktop please DO NOT immerse the cooktop in water. Water could get into your until and damage it.
Cleaning the air vent with a vacuum clean to remove the dirt- if the dirt is oil-based use cotton to clean.
Please Never use abrasive or strong detergents because it could cause a chemical reaction.

Press and hold the lock key to activate the child lock feature. You should hear a beep and an indicator light should appear above the lock key. To deactivate the lock, hold the lock key for 3 seconds and the indicator light should disappear.

Flat bottom pans such as, enameled iron, cast iron, iron pot, deep fry pan, stainless steel, iron plate.

Be sure to let the cook top cool down. Use a single-edge razor blade to scrape gently against the glass surface to remove the residue. After this step you will want to add a few drops of a ceramic cooktop cleaner. A cleaning pad is the bet tool to use when removing the remaining residue left on the cooktop.
- For additional coverage you can polish the cooktop with a cleaner and a paper towel to the entire cooktop.

Use a ceramic cleaning solution and a special cleaning pad for ceramic cooktops.

The serial plate is located under the burner box of the cook top- you should you the serial number and model number when ordering parts or inquiring about your cooktop unit.

No operation for 2 hours the cooker will automatically shut off. If you are operating and the cooktop still shuts off it could be because of overheating spare parts. Go ahead and shut off the cooktop and let it cool down and then restart and see if this takes care of the error.

To activate this child lock feature, you will want to press and hold the soil level and dry button for 3 seconds until you hear a buzzer.

Disconnect power, take the tap and flush with warm water, this will loosen the inlet pipe. From there you will want to take the inlet pipe down and submerge it in warm water. While the inlet pipe soaks pour warm water into the washing drum, let that soak for 10 minutes before you reconnect the inlet pipe to the tap. Before use you will want to check if everything is working properly.

You will want to drain all the remaining water inside the drainpipe and inlet pipe thoroughly.

When cleaning your units drum you will want to use chlorine-free detergents and avoid using steel wool inside the drum.

Open the filter door on your unit and pull the emergency pull cord immediately.

Press down arrow located on the softener cover inside the unit’s drawer. Lift the clip up and take off the softener cover. Wash all the grooves with warm water and restore the softener cover and repetition back into the drawer position.

Close the tap, select any procedure except “wash” or “drain”. Press the button start/pause and keep the procedure running for about 40 seconds. Remove the inlet pipe from the tap, use water to wash the filter then reconnect the inlet pipe.

Screw off the inlet pipe from the backside of the machine. Pull out the filter with long nose pliers and reinstall it after being washed. Reconnect the inlet pipe, open the tap and make sure there is no water leakage. Close the tap.

Completely shut the door; Check the power plug and make sure it is getting full power by being inserted into the wall well; Check if the water supply tap is open; ON/OFF button is pressed; START/PAUSE button is pressed.

The connection between inlet pipe or outlet hose is not tight; solution… check and fasten all water pipes and clean up the outlet hose.

Heating element defective; solution- wash the clothes without heating and if this does not work, please contact your local repair center for further information.

Make sure your unit is installed on a solid and level floor.

The inlet pipe is not connected correctly, outlet hose has a leakage; fix inlet pipe, replace the drain hose.

Disconnect the power pc board or harness has connection problem; check to see if the power is shut down and the plug is connected correctly. If not, please contact your local service line.

To set the child lock, hold down soil level & dryness selections for 3 seconds; the buzzer will sound- start/pause button as well as the rotary switch are locked. To unlock press the same two buttons for 3 seconds and the buzzer will beep releasing the lock.

Open the lower cover cap; rotate 90 degrees and pull out the emergency drain hose, and take off the hose cap; after water runs out, reset the drain hose; open the filter by turning counterclockwise; remove collected items inside; close the lower cover cap.

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Incorrect use of fabric softener; check packaged instructions, follow instructions as listed for using the dispenser.
Dye transfer; sort whites/light colored items from dark colors; promptly remove wash load from washer.

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Washer unused for a long period of time; not using recommended quality of HE detergent; using to much detergent- you can fix this by running a tub cleaning cycle once a month or more frequently: Use the right amount of detergent recommended; removing wet items from the washer after the cycle ends; after washing leave the door slightly open for the water to air dry.

Incorrect placement of detergent insert; be sure the detergent insert is properly located and seated- avoid putting detergent above the max line.

Clogged dispenser: cleaning your dispenser monthly will remove buildup of chemicals.
Softener or bleach is filled above the max line; apply the correct amount of softener or bleach.
Softener or bleach cap issue; make sure the cap is seated or they will not work properly.

This is normal appearance; due to the metallic properties of paint used for this unique product, slit variations of color may occur due to viewing angles and lighting conditions.

To activate the child lock feature on your 620-3900 unit you will want to hold the Buzzer sound button and the wrinkle care button at the same time for three second and the child lock light should come on.

Before calling the service center these items and try running your 620-3900 unit again- Check if the door is latched shut; Unit is plugged into a live electrical outlet; Check your home’s circuit breakers and fuses; Hold the Start/Pause button again if the door is opened during the cycle.

Check the following…your home’s circuit breakers/Fuses, select a heat setting other than air fluff and the temp selection in not “no heat”, check gas supply in on (gas dryer only), lint filter and exhaust duct could be dirty, the dryer could have moved into the cool-down process of the cycle.

Be sure to check the lint and exhaust duct for clogging, overloading the dryer could cause trouble with drying the load completely. Try repositioning larger/bulky items to ensure drying, you could also try using a few towels if the load is too small to tumble properly.

Your unit should be checked for loose coins, buttons, nails, broken zips, etc. Make sure the entire unit is leveled properly.
Other sounds like the dryer gas valve, heating element, or a hum coming from the dryer is normal and should not alarm you during the drying cycle.

Your load may be too small; you can add more items or a few towels and restart the cycle; The dryer load may be too large, causing the door to become ajar and stop the cycle. Try separating out larger items and restarting the dryer.

Household odors from painting, varnishing, strong cleaners etc., can enter the dryer with surrounding room air. This is normal- you can try ventilating the room completely before using the dryer.

Be sure you are checking your pockets thoroughly and cleaning the lint filter before every cycle. Fabrics that produce lint such as fuzzy white towels should be dried separately.

Check if power cord is properly plugged in; power failure; the control system is broken.

Drain stopper is not plugged or not plugged tightly; the amount of water filling exceeds the position of the ice making box; the internal water circulation pipeline is poorly connected or damaged.

Ice making mode not turned on, the water volume is lower than the minimum water level; the water outlet of the water storage area is blocked; pure water or distilled water is filled in (add little edible salt); failure of internal water circulation and its detection system.

Ice cube or foreign objects block the signal transmission or the photoelectric sensor; photoelectric sensor is in failure.

The temperature sensor cable is disconnected, broken, or internally short-circuited. Please reach out to your local service center for checking and repairing.

Operate according to the kindly reminder, if the unit continues, please reach out to your local service center for the proper inspection and repair.

The refrigeration system is not working stably; the ventilation grill is blocked; the fan is not working.

The ambient temperature is too low (placed in suitable environment); the ice cubes fall into the ice making box that leads to ice cubes being too large when making ice again; the refrigeration system and its control system failure.

• Fuse is blown /braker is tripped- Reset circuit breaker; replace fuse.
• The power supply is not connected or turned on; call a certified technician to check and/or connect the power supply.
• Control panel locked; press and hold the options and delay buttons for 3/5 seconds.
• The dishwasher door is not properly closed; close the dishwasher, ensuring that the door latches.

• The previous cycle is not completed or has been interrupted; restart the cycle and let it run to completion.
• Filter clogged, clean filter
• Kitchen sink clogged; ensure kitchen sink is draining properly. If the sink is not draining properly, please refer to a plumber.
• Kink in drain hose; check drain hose

Dishwasher door is not properly latched; water valve is turned off.

Improper detergent was used; open dishwasher allowing suds to evaporate, add 1 gallon of cold water to the unit, shut the door (ensure it latches properly). Start the “RINSE” wash cycle to drain the water- repeat is necessary.

Detergent used contained colorant; to clean you will want to wipe inside the tub, inner door, and door seal with a soft, warm, wet cloth/sponge. We recommend filling the detergent dispenser and running the tub empty through a complete wash cycle (Normal or ECO cycle) with the sanitize option selected. If you still notice spots or odors run through the first part of the above instructions and then use an 8 oz cup and fill the inside tub with white vinegar. Close the dishwasher, press Start/Cancel and let the cycle finish.

Hard water minerals; while wearing rubber gloves, use a damp sponge to clean the interior with dishwasher detergent. Avoid using any other cleaner to clean your dishwasher as it can cause damage to the unit or product inside.

Items inside are non-corrosive; remove the non-dishwasher safe items from inside the tub.

The spray arm is knocking against an item in the dish rack; pause the wash cycle and rearrange the items inside. This solution should help the items from obstructing the movement of the arms.

Items inside are not secured; pause the wash cycle and secure the items inside the dish rack.

Utensils may have rubbed against the dishes; use a mild abrasive cleaner to eliminate marks. Load carefully.

Dishes are blocking the detergent dispenser door; re-load dishes according to the instruction manual listed in your manual.

Water hardness is too high (install water softener); improper loading of the dishes; old rinse air used (use fresh); rinse aid empty.

You may be using too much detergent-use less detergent especially if you have soft water; (lower water temp) inlet water temp exceeds 158F.

Not enough detergent was used; wash cycle was not powerful enough-select a more intensive wash cycle; dispenser did not let out enough detergent-use more or change the brand of the detergent used; spray arms are blocked; base of the dishwasher is not clean or is installed incorrectly.

You may have a combination of too much detergent with soft water- use less detergent and/or select shorter cycle to clean the glassware; filter may be dirty or blocked.

Improper loading; not enough rinse aid; dishes removed too soon; wrong cycle was selected- short cycles have a lower cleaning performance, choose a more intensive cycle.

Raise the dishwasher to reduce the height of the dishwasher; drain the water 39-1/4” max or try draining the water into a bucket.

Water hammer in household plumbing: if issue you will need to contact a certified plumber.

Hard water area can cause limescale deposits: add more detergent.

Cooler is not level. To resolve, level the cooler out.

Check to see if the power is switched on. Switch the power back on.
Check to see if the communication board is not damaged. If it’s damaged, notify the manufacturer for repair.

The door is opened too frequently or for too long of a time. The external environment is highly humid. The cooler temp is set too low. To resolve, be sure to keep the door closed and not open as often. Ensure your cooler is set at the proper temperature.

Check if the power supply is on. If the power supply is on, and the lamp is not lit, this could indicate damage to the illumination lamp. Please reach out to the manufacturer for lamp replacement.

The door seal may be hardened or deformed due to the low temp inside the cooler after a long period of time. Use a blow dryer to warm the deformed surface. Once warmed, close the door and press tightly to see if the seal has softened.

If the temperature in the summer months is too high, the compressor will run for longer periods of time. This is normal. Make sure the fridge isn’t too full and all of the seals are working properly to avoid additional running.

Adjust the refrigerating level. Check to see that the cooler isn’t too crowded as that can impair the cool air circulation.

The new cooler may give off a smell due to the foaming agent or plastic. Make sure there are no spoiled beverages in the cooler and be sure to clear cooler frequently.

The sound is generated from the flowing of the refrigerant inside the circulating pipeline of the refrigerating system.

The sound generated in the startup of the electric components such as the relay and thermal protector during the start or stop of the cooler.

This could be a multitude of things. Check to be sure the regulation knob is not at 0. Also be sure a fuse has not blown or is defective.

Check to make sure the temperature is properly adjusted, and that the door is closed. If the appliance is placed near a heat source, you may want to look into the installation location.

You may want to turn your temperature regulation knob to a warmer setting temporarily.

The rattling noise may come from the flow of the refrigerant, this is normal. Another reason may be that the fridge is not level.

Check to make sure the appliance is level, and that the gasket is not dirty. Make sure all bins, baskets, and shelves are in the proper position.

If the temperature in the summer months is too high, the compressor will run for longer periods of time. This is normal. Make sure the fridge isn’t too full and all the seals are working properly to avoid additional running.

The door seal may be hardened or deformed due to the low temp inside the cooler after a long period of time. Use a blow dryer to warm the deformed surface. Once warmed, close the door and press tightly to see if the seal has softened.

Check if the power supply is on. If the power supply is on, and the lamp is not lit, this could indicate damage to the illumination lamp. Please reach out to the manufacturer for lamp replacement.

The door is opened too frequently or for too long of a time. The external environment is highly humid. The fridge temp is set too low. To resolve, be sure to keep the door closed and not open as often. Ensure your cooler is set at the proper temperature.

The anti-condensate tube on the front frame will send out heat during the refrigerator operation.

This could be a multitude of things. Check to be sure the regulation knob is not at 0. Also be sure a fuse has not blown or is defective.

The rattling noise may come from the flow of the refrigerant, this is normal. Another reason may be that the fridge is not level.

The anti-condensate tube on the front frame will send out heat during the refrigerator operation.

The door is opened too frequently or for too long of a time. The external environment is highly humid. The cooler temp is set too low. To resolve, be sure to keep the door closed and not open as often. Ensure your cooler is set at the proper temperature.

Check if the power supply is on. If the power supply is on, and the lamp is not lit, this could indicate damage to the illumination lamp. Please reach out to the manufacturer for lamp replacement.

The door seal may be hardened or deformed due to the low temp inside the cooler after a long period of time. Use a blow dryer to warm the deformed surface. Once warmed, close the door and press tightly to see if the seal has softened.

If the temperature in the summer months is too high, the compressor will run for longer periods of time. This is normal. Make sure the fridge isn’t too full and all the seals are working properly to avoid additional running.

Adjust the refrigerating level. Check to see that the cooler isn’t too crowded as that can impair the cool air circulation.

Your food may be placed too close to the air outlet.

The new cooler may give off a smell due to the foaming agent or plastic. Make sure there are no spoiled beverages in the cooler and be sure to clear the fridge frequently.

The sound is generated from the flowing of the refrigerant inside the circulating pipeline of the refrigerating system.

The sound generated in the startup of the electric components such as the relay and thermal protector during the start or stop of the cooler.